SoftGenious Refund Policy

At SoftGenious, we strive to provide a seamless WhatsApp CRM experience to our users. To ensure transparency, we offer a 30-day free trial so clients can explore our CRM platform and decide if it fits their needs. Please review our refund policy below:

1. Free Trial

• All new users are entitled to a 30-day free trial of SoftGenious CRM.
• During the trial, users can explore all features before committing to a paid plan.
• Meta charges (WhatsApp conversation charges) are not included in the free trial and must be paid by the client directly.

2. Subscription Services

• Once the free trial ends, if a user subscribes to any paid plan, no refunds will be provided.
• The free trial is designed to allow users to fully evaluate the platform before subscribing.
• If unsatisfied, users may cancel during the trial period to avoid charges.
• After subscribing, cancellation ensures no future billing, but already paid amounts remain non-refundable.

3. Non-Refundable Services

• All SoftGenious services are non-refundable, including but not limited to:
• Monthly or annual subscription plans
• Add-ons or integrations
• One-time chatbot development
• Set-up or onboarding fees

4. Technical Issues

• If users encounter continuous verified technical issues that prevent effective use of the service, SoftGenious may grant a partial or full refund at its sole discretion.
• Refunds in such cases will be reviewed and approved only after verification by our support team.

5. Unauthorized Charges

• If a user notices unauthorized or fraudulent charges, they must immediately contact SoftGenious support.
• Upon verification, SoftGenious will issue a full refund for the unauthorized transactions.

6. Cancellation Policy

• Users may cancel their subscription at any time.
• Cancellation will be effective at the end of the current billing cycle.
• No refunds will be issued for the unused portion of the subscription, except in rare cases approved by SoftGenious.

7. Refund Process

• To request a refund, users must email info@softgenious.com with:
• Transaction details
• Reason for refund request
• Each request will be reviewed on a case-by-case basis.

8. Policy Amendments

• SoftGenious reserves the right to amend this refund policy at any time.
• Updates will be posted on the official website, and changes take effect immediately.

9. Legal Compliance

• This refund policy complies with the applicable laws and regulations where SoftGenious operates.
• Users are also encouraged to review our Terms of Service and Privacy Policy for a complete understanding of their rights and obligations.